Privacy Policy

Use of information, Collection and storage

We may automatically track certain information about you based upon your behavior on the website. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the website or not), which URL you next go to (whether this URL is on the website or not), your computer browser information, your IP address, and other information associated with your interaction with the website. We may also share your Mobile IP/Device IP with third party(ies) and to the best of our knowledge, be-life and representations given to us by these third party(ies) this information is not stored by them. We also collect and store personal information provided by you from time to time on the website/app. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including: To enable the provision of services opted for by you; To communicate necessary account and product/service related information from time to time; To allow you to receive quality customer care services; To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards; To comply with applicable laws, rules and regulations; and To provide you with information and offers on products and services, on updates, on promotions, on related, affiliated or associated service providers and partners, that we believe would be of interest to you.

Where any service requested by you involves a third party, such information as is reasonably necessary by the Firm to carry out your service request may be shared with such third party. We also do use your contact information to send you offers & information based on your interests and prior activity. The Firm may also use contact information internally to direct its efforts for product/content improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.

Contacts Permissions:

If you allow Juniverse to access your contacts (including contact number, email id etc.), it enables Juniverse to subscribe you and your contacts to Juniverse promotional/informative emails, messages, ongoing offers etc., and through this permission you and your contacts will be able to access a variety of social features such as inviting your friends to try our app, send across referral links to your friends, etc. We may also use this information to make recommendations of content suitable for your future consumption. This information will be synced from your phone and stored on our servers.

Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, billing address etc.) on the website. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure website [of approved payment gateways which are digitally encrypted], and provide the highest possible degree of care available under the technology presently in use. The Firm will not use your financial information for any purpose other than to complete a transaction with you. To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the website/application, and opt out of any non-essential communications from the Firm. Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised. Firm use data collection devices such as “cookies” on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. Firm offers certain features that are only available through the use of a “cookie”. The Firm also use cookies to allow you to enter your password less frequently during a session. Cookies can also help the Firm provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter “cookies” or other similar devices on certain pages of the website that are placed by third parties. The Firm does not control the use of cookies by third parties. If you send the Firm personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the website, the Firm may collect such information into a file specific to you. The Firm does not retain any information collected for any longer than is reasonably considered necessary by us, or such period as may be required by applicable laws. The Firm may be required to disclose any information that is lawfully sought from it by a judicial or other competent body pursuant to applicable laws. The website may contain links to other websites. We are not responsible for the privacy practices of such websites which we do not manage and control.

Use and Distribution of Information

To protect against the loss, misuse and alteration of the information under its control, the Firm has in place appropriate physical, electronic and managerial procedures. For example, the Firm servers are accessible only to authorized personnel and your information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although the Firm endeavours to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using the website, you agree that the Firm will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.

Please note that the Firm will not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information.